105 posts tagged with "development"

Hello Wazo Platform community!

Here is a short review of the Wazo Platform 21.04 release.

New features in this release​

• Email: Some options only present in database are now exposed through API. It's the first step to improve and allow administrators to configure the email server using the API.
• Call recording: Using API to start/stop a call recording will now trigger a beep.
• Tenant: Add possibility to set a unique human readable identifier (a.k.a "slug") to a tenant, which will used to easily identify resource in asterisk configuration and log. For now this behavior is only used for groups, but will be used for all asterisk resources.
• Events: A new event is sent when a user receives a call but is not answered, be it because the phone is unavailable or the Do-Not-Disturb (DND) mode is activated, among other causes.

Technical features​

• Ring group: Group API now use UUID as primary identifier

Ongoing features​

• Call recording: We are working to improve the Wazo Platform API to easily get call recordings.

For more details about the aforementioned topics, please see the roadmap linked below.

See you at the next sprint review!

Hello Wazo Platform community!

Here is a short review of the Wazo Platform 21.03 release.

New features in this release​

• Call Recording: it is now possible to record calls that are coming from and going to a queue or a group.
• Call Recording: API to delete multiple recordings, useful to purge recordings automatically.

Technical features​

• Asterisk: Asterisk has been upgraded to 18.2.2. See the Asterisk release announcement
• Database: call-logs have been moved to their own database, to facilitate usage of distributed architecture.

Ongoing features​

• Call Recording: we are working to improve the Wazo Platform API to easily get call recordings.

For more details about the aforementioned topics, please see the roadmap linked below.

See you at the next sprint review!

Hello Wazo Platform community!

Here is a short review of the Wazo Platform 21.02 release.

New features in this release​

• Call Recording: Call recordings are now attached to the call's CDR. There's an API to fetch the media from a given CDR.

Contributions​

• Cisco 88XX: Thanks to Fabrice GUEHO for adding support for Cisco 88XX
• Yealing T4X upgrade: Thanks to Fabrice GUEHO for upgrading the Yealink T4X to v85

Bug fixes​

• Yealink: A loop in Yealink phone DnD has been fixed

Technical features​

• Asterisk: Asterisk has been upgraded to 18.2.0. See the Asterisk release announcement
• Calls: Call API not strip white spaces from the dialed extensions
• Debug: Debug mode can now be enabled in wazo-webhookd without restarting the service

Ongoing features​

• Call recording: we are working to improve the Wazo Platform API to easily get call recordings.

For more details about the aforementioned topics, please see the roadmap linked below.

See you at the next sprint review!

Hello Wazo Platform community!

Here is a short review of the Wazo Platform 21.01 release.

New features in this release​

• Call recording: Until Wazo Platform 21.01, call recording was either on or off, for all calls of a user. In 21.01, new options have been added to control which calls are automatically recorded: placed or received calls, as well as internal or external (i.e. through a trunk) phone calls.

• Call recording: There is now a new API to start or stop recording a call.

Technical features​

• Asterisk: Asterisk has been updated to 18.1.1. See the Asterisk release announcement for 18.0.0, and 18.1.1.

Ongoing features​

• Call recording: we are working to improve the Wazo Platform API to easily get call recordings.

For more details about the aforementioned topics, please see the roadmap linked below.

See you at the next sprint review!

Hello Wazo Platform community!

Here is a short review of the Wazo Platform 20.17 release.

New features in this release​

• Phones: Two new phone provisioning plugins have been added to support Cisco 68XX & SPA191/192
• Contact Center Stats API: Agent statistics may now be retrieved according to a physical timezone, to take into account Daylight-Saving-Time changes.

Bug fixes​

• Call Recording: Using call recording with *3 now save files in tenant-aware directories.
• Import: User import now uses global SIP templates instead of creating one template by a user.
• SCCP: Agent can now use SCCP phone to login/logout.

For more details about the aforementioned topics, please see the roadmap linked below.

We wish everybody happy holidays!

See you next year for the release of Wazo Platform 21.01!

Hello Wazo Platform community!

Here is a short review of the Wazo Platform 20.16 release.

New features in this release​

• Contact Center Stats API: In addition to queue statistics, Wazo Platform 20.16 now offers agent statistics. Those may be aggregated by hour, day or month to provide better insights.

• Contact Center Stats API: Queue statistics may now be retrieved according to a physical timezone, to take into account Daylight-Saving-Time changes.

Bug fixes​

• Voicemails: The message waiting indicator (MWI) for voicemail messages is now functional on physical phones.

Technical features​

• Asterisk: Asterisk has been upgraded to 17.9.0. See the Asterisk release announcement

• Performance: Internal workings of token creation and validation, voicemail and directory lookup API have been improved, making them significantly faster than previous versions of Wazo Plaform.

Ongoing features​

• Contact Center Stats API: We are working to expose all the statistics for queues and agents through REST API.

For more details about the aforementioned topics, please see the roadmap linked below.

See you at the next sprint review!

Hello Wazo Platform community!

Here is a short review of the Wazo Platform 20.15 release.

New features in this release​

• Contact Center Stats API: The queue statistics have been improved and may now be aggregated by day or by month, to provide insights on a queue on long periods of time.
• Contact Center Stats API: The begin and end time of the statistics are now timezone aware.
• External application API: A new API has been added to configure external applications for users and tenants. This API can be used by an administrator to control how an external application will behave.

Technical features​

• Asterisk: Asterisk was upgraded to 17.8.1. This is a security release, so we strongly recommend you to update your Wazo Platform.

Ongoing features​

• Contact Center Stats API: We are working to expose all the statistics for queues and agents through REST API.

For more details about the aforementioned topics, please see the roadmap linked below.

See you at the next sprint review!

Hello Wazo Platform community!

Here is a short review of the Wazo Platform 20.14 release.

New features in this release​

• Contact Center Stats API: Wazo Platform 20.14 introduces a new HTTP API to retrieve statistics for calls received in queues. The statistics were collected but not available in any way since they were displayed in the web interface of Wazo 18.03.

• Tenant API: A new API has been added to Wazo Platform 20.14 to easily retrieve resources that have been created along with a new tenant. Currently, this API exposes the PJSIP templates automatically created with the new tenant.

• Phones: Two new phone provisioning plugins have been added to support Yealink T31G & T33G phones and Cisco 78XX.

Technical features​

• Asterisk: Asterisk was upgraded to 17.7.0. See the Asterisk release announcement

Ongoing features​

• Contact Center Stats API: We are working to expose all the statistics for queues and agents through REST API.

For more details about the aforementioned topics, please see the roadmap linked below.

See you at the next sprint review!

Hello Wazo Platform community!

Here is a short review of the Wazo Platform 20.13 release.

New features in this release​

• SIP lines and trunks: The SIP configuration API has been revamped to match the possibilities of the Asterisk PJSIP configuration file. The SIP general configuration has been removed in favor of a global configuration template for each tenant. Here is an article describing the changes done on lines and trunks. https://wazo-platform.discourse.group/t/wazo-20-13-how-trunk-works-now/567

• SIP Templates: SIP endpoints (lines and trunks) can now inherit their configuration from templates. If you want to assign a given configuration to multiple lines, you can create a template with that given configuration and assign it to all the lines you want. If you ever decide to add a new option to that group of lines or if you wish to rollback that change, you can do it using the template. No more clicking on all users. If multiple templates are applied, for example "global", which is the SIP configuration that is meant to be used on all endpoints of a tenant, and "webrtc", then all options from the "global" template are used, then all options from the "webrtc" template are applied over the "global" template. Finally, the endpoint options will be applied over the options coming from the templates. This makes line endpoints very lightweight containing only a caller id in most cases.

• Permissions and ACL: wazo-auth now makes it possible to remove permissions from a policy. This allows an administrator to create a new policy to remove permissions for a specific group of users instead of re-writing and maintaining a whole policy without the undesired permission.

• Menu revamp: The menu as been revamped in wazo-ui.

• Global settings: A global settings section has been added in wazo-ui to configure settings that are shared amongs all tenants.

• Group members: Extensions can now be used as group members in wazo-ui

Bug fixes​

• Schedules: Schedules with no timezone defined prevented the call from being distributed.

Documentation​

• Wazo SuiteCRM integration: A complete guide has been contributed by community member Richard Cantin on configuring Wazo and SuiteCRM on the Proxmox virtual environment.

For more details about the aforementioned topics, please see the roadmap linked below.

See you at the next sprint review!

Hello Wazo Platform community!

Here is a short review of the Wazo Platform 20.12 release.

New features in this release​

• Conferences: until Wazo Platform 20.12, the only way to create conferences was to ask users to dial a specific extension pointing to a conference room. It is now possible to merge two or more existing calls together to create what we call an adhoc conference.

• CTI: Wazo Platform offers an API to control physical phones. Until 20.12, Wazo Platform could mute, hangup or hold a call on a physical phone. There is now a new API to answer a physical phone call. This feature is currently only available for Yealink phones.

Bug fixes​

• Outcalls: if a user had set a custom music-on-hold on their account, the default system music-on-hold was being played anyway when the user placed an outcall on hold. Now it is the correct one that is used.

Ongoing features​

• SIP lines and trunks: We are currently rewriting the SIP configuration API to match PJSIP options and be multi-tenant.

For more details about the aforementioned topics, please see the changelog linked below.

See you at the next sprint review!