Contact Center
Objectives
In Wazo, the contact center is implemented to fulfill the following objectives.
Call routing
Includes basic call distribution using call queues and skills-based routing
Agent and Supervisor workstation
Provides the ability to execute contact center actions such as: agent login, agent logout and to receive real time statistics regarding contact center status
Statistics reporting
Provides contact center management reporting on contact center activities
Advanced functionalities
- Call recording
- Screen Pop-up