Reporting

The supported way to consume Wazo support center statistics is to use the HTTP API.

General Architecture

1. The queue_log table of the asterisk database is filled by events from Asterisk and by custom dialplan events
2. wazo-stat fill_db is then used to:

• read data from the queue_log table
• read active queues and agents from wazo-confd
• generate statistics in database

Note: Statistics are generated (via wazo-stat fill_db) every 6 hours by a cron job